Frequently Asked Questions
Answers to common questions about shopping, customizing, and ordering from Naja Fragrances.
SUPPORT
Ordering & Customization
How does fragrance customization work?
Choose a fragrance from our library, then choose a product format – lotion, spray, oil, or gel. We customize your product to order.
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How many fragrances can I choose from?
Over 1,100 fragrance oils, across women's, men's, and unisex categories.
Are your fragrances the same as designer perfumes?
Are your fragrances the same as designer perfumes?
Read our disclaimer →
Can I try a fragrance before ordering a larger size?
Yes, we recommend starting with a smaller size if you're trying a new scent.
Learn how to choose a fragrance →
How long does it take to process my order?
Most orders are processed within 72 hours. Delays may occur due to weather or order volume – we'll contact you if that happens.
Shipping & Delivery
Where do you ship?
We ship to the United States, U.S. territories, and Military (APO/FPO) addresses. We do not ship internationally.
Do you offer free shipping?
Inner Circle members get free shipping on qualifying orders of $50 or more. Some products are excluded from this offer. Join Inner Circle →
Do you ship on holidays?
No. Shipping is suspended on major federal holidays. Our website remains open 24/7 for browsing and ordering.
What carrier do you use?
Orders ship primarily via UPS, with USPS used occasionally.
Returns & Order Issues
Can I return a customized product?
No. Because every product is made to order, customized purchases are final sale.
Read our full Terms of Use →
What if there's an error with my order?
Contact us within 48 hours of your order confirmation so we can correct it. Claims made after that window can't be honored.
Contact us →
What if my package arrives damaged?
Report freight damage within 24 hours of delivery, to both the carrier and our team.
Contact us →
Can I change or cancel my order after submitting it?
No. Once an order is submitted, it cannot be changed, added to, or canceled.
Membership & Rewards
Where do you ship?
A paid annual membership that unlocks savings on every order, free shipping on qualifying purchases, and other perks.
Is registering an account the same as joining Inner Circle?
No. Registering for a free account lets you shop and track orders. Joining Inner Circle is a separate, paid upgrade available from your account dashboard.
How does the referral program work?
Share your personal referral link with a friend. When they make their first purchase, you both earn a reward.
Get your referral link →
What is the Milestone Program?
As you shop, your purchases count toward reward milestones. Reaching a milestone unlocks a discount code you can use on a future order. Read full program terms →
Wholesale & Private Label
Do you offer wholesale or private label services?
Yes. Naja Fragrances manufactures bulk fragrance oils, lotions, bottles, and packaging for wholesale and private label partners.
How do I get a wholesale account?
Apply through our wholesale registration page. Our team reviews applications before granting access to wholesale pricing.
Can I see wholesale pricing without an account?
No. Wholesale pricing and catalogs are only visible to approved wholesale accounts.
Account & Security
Is it safe to enter my payment information on this site?
Yes. All payment information is processed through encrypted, secure checkout.
What is a default shipping address?
What is a default shipping address?
How do I update or delete my account information?
Log in to your account to review or edit your information at any time, or contact us to request deletion of your customer record. Read our Privacy Policy →
Still Have Questions?
Our team is happy to help with anything not covered here.